Web Site Terms and Conditions of Use
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on IMEX Model Company/Taigen Tanks's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on IMEX Model Company/Taigen Tanks's web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by IMEX Model Company/Taigen Tanks at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on IMEX Model Company/Taigen Tanks's web site are provided "as is". IMEX Model Company/Taigen Tanks makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, IMEX Model Company/Taigen Tanks does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall IMEX Model Company/Taigen Tanks or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on IMEX Model Company/Taigen Tanks's Internet site, even if IMEX Model Company/Taigen Tanks or a IMEX Model Company/Taigen Tanks authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on IMEX Model Company/Taigen Tanks's web site could include technical, typographical, or photographic errors. IMEX Model Company/Taigen Tanks does not warrant that any of the materials on its web site are accurate, complete, or current. IMEX Model Company/Taigen Tanks may make changes to the materials contained on its web site at any time without notice. IMEX Model Company/Taigen Tanks does not, however, make any commitment to update the materials.
IMEX Model Company/Taigen Tanks has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by IMEX Model Company/Taigen Tanks of the site. Use of any such linked web site is at the user's own risk.
8. Governing Law
Any claim relating to IMEX Model Company/Taigen Tanks's web site shall be governed by the laws of the State of Florida without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
Shipping and Returns
We reserve the right to cancel any order we feel may result in a charge back, get confiscated by customs, easily damaged in shipping, etc. Our standard shipping rate to an address located within the continental U.S. is $8.99 or $23.99 regardless of the order dollar amount. There may be exceptions to this and will be noted in the specifications of the product if a different amount is required. I.E., if it needs to be sent by pallet or if it requires special handling. Orders sent to any other address (including HI, AK, PR, APO, or outside the United States) will incur actual shipping charges.
We also do not ship to freight forwarders or outside of the US at this time. Please do not place an order shipping to a freight forwarder or outside the US as we will cancel your order. Returns can take up to 10-14 days and are usually processed on Fridays. Please allow our and your bank time to process the fund transfers.
We typically ship most orders within two business days of receipt (excluding weekends). Most items are shipped via Fedex or the USPS. Please allow for up to 2 weeks to receive your order. International shipments may be as long as 4 weeks.
When to contact us
When your order has been processed and shipped, you will receive an e-mail confirmation. If you have not received confirmation that your order has been processed and shipped please contact us for verification of receipt/processing of your order.
Once the order has been shipped, please do not contact IMEX Model to find out the delivery status of your order. You will receive a tracking number in your confirmation e-mail. Please use the tracking number to find the expected delivery date and to follow the travel progress of your order.
If you have received a shipment that is incorrect or damaged, please contact us at 800-458-5785, or send an e-mail to IMEX@TaigenTanks.com. Our friendly customer support representatives will work with you to resolve the problem. The site does not have the option to return items to Taigen Tanks. Do not simply return or redirect the package back to IMEX/Taigen Tanks without contacting us first. Packages returned to IMEX/Taigen Tanks without return authorization will be rejected.
All items must be returned in the original package and in the original shipping box sent to you. This includes the outside boxes we include the tanks in for extra cushion. Please include a copy of the invoice and a phone number where we can reach you to expedite your return process.
Scratch and Dent sales are final and no returns will be accepted for these orders. Scratch and Dent sales are sold as-is.
Returns may take up 2-3 weeks to be processed and refunded but is typically done much faster. You may email us at IMEX@TaigenTanks.com to inquire on the status of your return at any time and we will get back to you as fast as possible. Our staff is not present on Saturdays or Sundays so please give us time to respond on the weekends.
IMEX/Taigen Tanks reserves the right to charge a 20% restocking fee for any items.
You can freely access much of our website without providing any personal information. Certain areas of our website, for example purchasing products, entering contests, filling out surveys, and receiving newsletters, emails or other promotional information from us, require that you submit some personal information. We do not collect any personal information without your knowledge! We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience.
We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time, so please check back periodically.
Questions regarding this Policy should be directed to firstname.lastname@example.org or may also be contacted directly at the following address:
IMEX Model Company, Inc.
15391 flight Path Drive
Brooksville, FL 34604
Personally Identifiable Information
This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product, enter contests or sweepstakes, fill out surveys, send us feedback and send us mailings. For example, this information might but is not limited to include your name, billing address, shipping address, telephone number, email address, credit card or other payment information, and product details. With this information, IMEX Model Company/Taigen Tanks can fill your orders and better provide you with personalized services.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the website's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web.
Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide Taigen Tanks's website visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems through any other means deemed so to improve the customer’s experience.
Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Notice. Inadvertent disclosures may result, for example, when third parties misrepresent their identities in asking the site for access to personally identifiable information about themselves for purposes of correcting possible factual errors in the data.
We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.
When you order from Taigen Tanks's website, we collect personally identifiable information from you. If you order one of our products, we will collect and maintain your name, email address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.
Online Surveys and Polling
In order to improve our services to you, we ask some of our customers to voluntarily complete surveys. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
Contests and Sweepstakes
When you enter a contest or other promotion, we may ask you for contact information such as your name, address and email address in order to administer the contest, to send you promotional emails, notify winners and make the winners' list publicly available pursuant to certain states' laws. Your consent to such promotional use and disclosure of this information is a condition of your participation. As a condition of receiving any prize, you will be required to submit an Affidavit of Eligibility, for us to ensure that you are eligible to receive the prize according to the Contest Rules.
Newsletters & Promotional Emails
We offer free newsletters and promotional emails as a service to our customers. We will send you newsletters and emails periodically listing current specials and deals. To stop receiving our newsletter, please use the unsubscribe button at the bottom of a newsletter or send an email to IMEX@TaigenTanks.com to be removed from the newsletter.
Contact Information and Third Party Data
If you contact IMEX Model Company/Taigen Tanks through our website or our customer service representatives by telephone, email or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, email address and order information in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you.
We also track customers' traffic patterns throughout their online session, including which pages, information and advertisements a customer views while using the site and what items they place in their basket or purchase. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.
We may share aggregated statistics about pages viewed on our site, sales and other shopping information with third parties.
With whom do we share your information?
Fulfillment: The information collected by Taigen Tanks's website is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. Additionally we will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional emails to you from Taigen Tanks's website. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.
Other Parties: We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. We may provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site information to third parties, but these statistics do not include any Personally Identifiable Information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of Taigen Tanks's website, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.
Compliance with Service of Process or Law Enforcement: Occasionally Taigen Tanks's website may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. IMEX Model Company/Taigen Tanks fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
How can you update or correct your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.
A special note about children's privacy
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose personally identifiable information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at email@example.com so that we may delete the minor's information.